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A Tour of
Accounts from Placement to Remittance |
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| 1. |
Transfer your
accounts to RBC by |
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-
Tape |
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- Electronic Transmission |
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- E-mail |
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- Diskette, CD |
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- Hard Copy |
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| 2. |
RBC generates a
collection notice within 24 hours. |
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| 3. |
All new accounts
are reviewed and scheduled for an immediate
follow up cycle. |
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| 4. |
RBC creates
acknowledgement for you comprised of an alpha
listing of debtors batched with account #s and
balances. |
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| 5. |
All of RBC
accounts are batched for transfer by modem to
NCOA (National Change of Address) before our
first letter is sent. |
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| 6. |
RBC's letters and
envelopes are designed to be high impact to get
directly to the debtor. A sense of urgency
is communicated through persuasive copy and
crisp laser printing. |
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| 7. |
If during the
course of a transaction with a debtor, it
becomes apparent they are unwilling to cooperate
or make satisfactory arrangements, the collector
will duly note the file, thank the debtor for
their time and terminate the conversation.
At no time will a collector belittle, berate or
threaten a debtor in any way. |
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| 8. |
RBC accepts check
and credit card payments over the telephone. . |
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| 9. |
Remittance
statements are produced on a weekly,
monthly or demand basis, according to your
requirements. |
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| 10. |
As a full service
debt collection agency, RBC has developed a
network of attorneys. When a debtor has
the ability to pay, yet refuses, we facilitate your use of this network. |
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| 11. |
If a collector
has exhausted all efforts, the account goes to
our management support desk for review.
Upon review, if the manager finds an avenue that
needs to be retraced, the account is reassigned
to a collector. |
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